Terms & conditions
Our Returns Policy
Thank you for ordering with us.
Please unpack your parcel and check the contents as soon as possible after receiving.
In the unlikely event that you are not entirely satisfied with anything or have changed your mind, you may still return it in unused condition within 14 days for a full refund.
Before returning anything please contact Customer services on info@wwpgardensupplies.co.uk so that we can discuss your options with you and confirm the return address details.
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Returns
If you change your mind, you may return your purchase in unused condition within 14 days for a full refund. Return postage costs will not be refunded.
Please note, to be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Returns will need to be sent to the following address unless advised otherwise by customer services:
WWP Garden Supplies, 50 Howard Avenue, Bexley, Kent, DA5 3BE
Please retain proof of return, until the items are received back to us you are responsible for them.
Damages and Issues
Please check your items received and let us know of any damages or issues as soon as possible.
We may ask for photos to be sent to us so that we can understand the issue you've encountered, identify how this happened and improve the ongoing customer experience. We can then discuss next steps to fully resolve your issue.
If anything you receive from us is confirmed as being faulty or damaged we will replace it free of charge or fully refund the cost, reimbursing the return postage if we have requested it to be sent back to us.
Before returning anything please contact our customer services department, who will be able to source a replacement for you or advise the appropriate action to be taken if a refund is required.
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Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 working days. Please remember it can take additional time for your bank or credit card company to process the refund too.